Use this page if you need to delete your ProntoExpat account and cannot use the app (for example, you uninstalled it or cannot sign in).
To delete only some data and keep your account, see Data requests instead.
Option 1: In the app (recommended)
- Install or open ProntoExpat and sign in.
- Open Profile.
- Tap Delete account.
- Read the warning, then continue and confirm your identity (password or Google, depending on how you sign in).
Deletion is immediate and permanent. There is no grace period.
Option 2: Email request
Email ordinaedev@gmail.com from the same email address as your ProntoExpat account. Put Account deletion request in the subject line. We will verify your identity and complete deletion within a reasonable time (typically within 30 days). We may reply to confirm before processing.
What happens when your account is deleted
- Active account data: for the duration of active use.
- Account deletion: from Profile you can permanently delete your account at any time. We anonymize personal data on our servers, remove your sign-in credentials, delete your push tokens and in-app notification inbox history and the app clears all locally stored data on your device (session, preferences and cached content). Premium subscription metadata and device platform are reset on deletion. A minimal pseudonymous tombstone (stable internal account id, account creation date, anonymized task completion counts only) may be retained for up to 90 days for fraud prevention and legal compliance, then automatically purged. We do not call third-party product-analytics deletion APIs on your behalf; optional PostHog data is governed by your in-app analytics choice and PostHog retention settings and crash diagnostics in Sentry are cleared on this device when you delete your account while separate server-side Sentry retention may still apply for a limited period.
- Inactive accounts: we may introduce automated deletion of accounts with no access for an extended period. We will update this policy and notify users before that process is activated. Today, voluntary account deletion and the 90-day tombstone purge above are what apply.
- Payment records: if you purchase Premium when available, records may be kept for up to 10 years where Italian tax law requires.
Google sign-in
If you signed in with Google, deleting your ProntoExpat account does not remove the app's access in your Google account. You can revoke access in your Google Account permissions if you wish.
Contact
Privacy contact: ordinaedev@gmail.com · +39 375 686 1669