Use this page to request deletion of specific personal data while keeping your account. To delete your entire account instead, see Delete account.
Steps to request deletion of your data
- Use the email address registered on your ProntoExpat account.
- Email ordinaedev@gmail.com with the subject line Data deletion request (or use the button below).
- In your message, list the data you want deleted or corrected. You can refer to the categories in the next section.
- We may reply to confirm your identity.
- We delete or anonymize the requested data within 30 days and email you when the request is complete.
To remove your whole account and all personal data at once, use Delete account (in-app or by email).
Types of data you can ask us to delete (partial request)
- Triage quiz answers (nationality, legal basis, entry status, family and housing situation, optional family reunification details, optional Italy entry date).
- Roadmap progress (task completion on your checklist).
- Profile location data (optional selected comune in Italy, device locale region, approximate connection country stored on your profile).
- Profile fields we store (name, optional username, profile picture from Google or Apple Sign-In).
- Saved guides and articles (Premium bookmarks).
- Push notification tokens, notification preferences, device platform used for push and in-app notification inbox history (when Premium notifications are enabled).
- Optional product analytics events (PostHog), if you had opted in to analytics.
- Crash and error diagnostics tied to your account (Sentry), when you ask us to remove them or object to that processing.
Data we keep unless you delete your whole account
- Your sign-in email and account credentials (your account stays active).
- Any categories you do not ask us to remove.
- Your subscription tier and entitlement linkage (for example RevenueCat and store purchase metadata) while your account remains active.
- Anonymized or aggregated statistics that no longer identify you.
- Payment or tax records if you purchased Premium, kept up to 10 years where Italian law requires (we delete only what we can without breaking those obligations).
- Short-lived server connection logs (for example IP addresses in hosting logs) for security and operations, for limited periods described in our Privacy Policy.
Retention after a partial deletion request
- After we verify your identity, we delete or anonymize the requested categories from ProntoExpat servers within 30 days.
- Crash diagnostics in Sentry may remain on Sentry servers for a limited period under their retention policy. Turn off future crash reporting anytime in Profile → Privacy in the app.
- PostHog analytics, if you had opted in, is subject to PostHog retention; we request deletion from PostHog where we can.
- Full account deletion follows different rules (immediate anonymization on our servers, optional 90-day fraud-prevention tombstone, local app data cleared). See the Delete account page.
Full details are in our Privacy Policy (sections 2, 3, 7 and 8).
Contact
Privacy contact: ordinaedev@gmail.com · +39 375 686 1669